David Simon stepped in to our catastrophe within an hour of being called. We suffered extensive water damage to our home when a pipe burst on the third floor during an extended cold spell in January.
David immediately took over and assessed the situation far more rationally than we did. He contacted a damage mitigation company and had the remediation work started within 3 days.
David had tools that showed the extent of the water penetration, both visually and behind walls. He demonstrated that the surface damage was only part of the overall picture.
David assisted us in preparing the claim. He had us gather the necessary documentation and took extensive pictures and videos. This facilitated our claim and made the process efficient.
He was always available for questions and updates, and his contacts with the insurance company representatives were quite extensive. He remained calm and reassuring throughout the process, relieving our concerns.
The entire process took several months, however we received a fair settlement which allowed us to complete all of the necessary repairs. We do not think this would have been possible without his assistance.
Thank you, David!
